Loughborough Sport terms and conditions
The below terms and conditions apply to all Loughborough Sport members and guests utilising the facilities and services provided by Loughborough Sport.
Prior to purchasing a membership or booking a service with us you should read the terms and conditions carefully and be aware of our surcharges.
One month's free membership
18 December 2024 - 31 January 2025
New Year offers are only valid on new direct debit membership sign ups purchased between 18 December 2024 - 31 January 2025. Upfront fees may include the following month's membership fees if members have signed up after the 17th of the month. Members will receive their first free month after the paid upfront membership term ends. For example, if a member joins on the 18th January, they would have paid upfront fees for the remaining days in January and the full month of February, therefore their first free month will be March and their first direct debit collection will be taken at the beginning of April. A minimum of 3 direct debit collections will be required to retain this offer, anyone cancelling prior to 3 membership collections will be charged for the free month they have received.
Courses provided by an external company
Our sports facilities are available for external companies to hire, and they can be bookable to host a sports course. Please be aware that although we may actively promote these courses within our sports facilities or media channels, Loughborough Sport are not the organiser of the activity and all enquiries will need to be made directly to the course organiser. This includes cancellations and refund requests. We can not forward a request or have an influence on the outcome.
Sports club membership, kit and activity fees
Loughbrough Sport may collect fees for the sports clubs situated in the Athletics Union and Performance squad teams, however any enquiries regarding these fees need to be directed to the AU Club or Performance team staff directly who are responsible for this membership or activity fees. This includes cancellations and refund requests. We can not forward a request or have any influence on the outcome.
If you are experiencing an issue using your Loughbrough Sport account to purchase any of these fees, then please contact us to assist you, by providing your student ID, and the details of the fee you are attempting to make payment for. Please provide screen shots of the error where possible, membership type or the name, date and time of activity, this will aid us to resolve your issue.
Merchandise
All merchandise sold by Loughborough Sport including Loughborough Sport, Loughborough Lightning, Babolat and Arena products is subject to our Refund Policy. This policy is offered in addition to your legal rights.
For any purchases made online please visit Kukri Terms and Conditions.