Booking Terms and Conditions for Patient Safety Syllabus Training

By agreeing to purchase a place on the Patient Safety Syllabus Training course with Loughborough University, you agree to be bound by these terms & conditions.

1.0 Booking 

1.1 You must book and pay for your course in full prior to commencing the programme. The expectation is that the training will be completed within 12 months. Any extension is at the discretion of Loughborough University. 

1.3 The courses are designed to accommodate specific requirements (e.g. visual or hearing impairment) but please let us know if you have any issues with access. Please note, we do not provide foreign language versions of the courses, however, you are welcome to have a friend or colleague participate with you on the online course to translate for you.

2.0 Payment 

2.1 Payment can be made through 2 routes:

  • You can pay online through a booking link on our website using most debit and credit cards. The booking is non-refundable and non-transferable once you have commenced the training.
  • If required, you can ask for an invoice to be raised for payment through your organisations finance system (via a PO number request).

2.2 It is possible to make large group or organisational bookings directly and pay via invoice.  A discount might be available for bookings of more than 25 people.  You can request this option through d.s.hfehub@lboro.ac.uk.

2.3 You can obtain a full refund or transfer a booking to a colleague within your organisation within 14 days after booking and paying for the training.  Strictly no refunds or transfers once the training has commenced.

3.0 Data Security

The course link within the online learning platform LEARN and any certificates will be registered to your booking name and must not be shared with friends or colleagues.

Your personal data will only be used for purposes in relation to the course.

4.0 Expectations of Participants 

4.1 Before this training commences, there is a short list of e-learning activities that should be completed in preparation for programme. Links will be sent to you on payment.

4.2 On registration Loughborough University will create a link to the online learning system (LEARN via a password protected portal).

4.3 In the registration process you will be asked to choose a preferred location for your in-person dates to enable completion of the programme.  You will then be sent your confirmed dates and venues.  These will be fixed dates and changes will only be considered in special circumstances.

4.4 It will be your responsibility to complete the course online learning content before the in-person day and to participate fully in the in-person day sessions.  

4.5 In order to complete the programme you are required to complete:

  • All 5 online courses and the interactive learning activities
  • Attend all 4 in-person days (A,B,C/D and E)
  • Submit all the case study examples for assessment in a timely fashion

4.6  Once this has all been delivered Loughborough University will certify that you have completed all aspects of the programme. 

4.7 If for any reason Loughborough University is not able to deliver this training, you will be offered a full refund.