BA Global studies and Social Entrepreneurship from Thammasat University
MSc Management and Innovation & Enterprise from Nottingham Trent University
Kwan is deeply passionate about innovation and technology, with a strong focus on leveraging technological advancements to enhance people's lifestyles, even as these advancements gradually replace traditional manual methods across various services. Currently, Kwan is dedicated to improving the user experience of financial services, with a particular emphasis on the user interface of electronic wallet systems. She believes that users play a central role in the development of products and services, and that adopting a user-centric approach - prioritising a deep understanding of user needs and uncovering meaningful insights—ensures that services deliver sustained and meaningful value.
As a user experience researcher and designer, Kwan utilises a scoping review and a mixed-method approach to tackle current challenges in the user experience of electronic wallets. These challenges include ease of navigation, accessibility, and user engagement, particularly when interacting with third-party services through e-wallet platforms. Her research involves conducting usability testing scenarios that replicate real-world usage, ensuring practical and actionable insights are achieved.
While Kwan’s primary focus lies in financial services, she also explores the role of gamification in driving innovation and enhancing user satisfaction across diverse applications. This reflects her broader passion for creating intuitive and impactful user experiences that resonate across industries.
Panyawanich, K., Maguire, M. and Pradel, P., 2022, June. How effective is the octalysis gamification to design satisfying electronic wallet experiences?. In International Conference on Human-Computer Interaction (pp. 323-331). Cham: Springer Nature Switzerland.
Panyawanich, K., Maguire, M. and Pradel, P., 2023, July. An Analysis of Survey Results on the User Interface Experiences of E-wallet Services. In International Conference on Human-Computer Interaction (pp. 271-292). Cham: Springer Nature Switzerland.